Our Content Review Process
Mortgage and foreclosure information can affect important decisions about a home, finances, and next steps.
We review important information so readers can understand what supports it, how it was checked, and when it may need another review.
Our process covers both the source behind the information and the way that information is explained on Short-Sale.com.
We review the source and how it is used
A reliable source is the starting point.
We also review how that source is used, whether it applies to the topic, and whether the explanation matches what the source says.
This helps us check both the quality of the information and the accuracy of the page built from it.
Learn how we source our information →
Our review process
1. Start with reliable sources
Important claims should be supported by sources that fit the question.
That may include government agencies, laws and regulations, courts, official mortgage programs, mortgage servicers, and other qualified sources.
Before relying on important source material, we may confirm who published it, where it applies, whether it is current, and whether it is appropriate for the topic.
Our source library keeps a review history for important material so it can be checked again when needed.
2. Check the content
The page is reviewed to make sure the source supports the information being presented.
The review focuses on four areas:
Accuracy
Does the source support the important claim?
Applicability
Does the information fit the right state, loan type, mortgage program, servicer, or stage of the process?
Clarity
Is the answer easy to understand without unnecessary legal, mortgage, or industry language?
Balance
Are reasonable options explained fairly based on the facts and the user's goals?
Our Editorial Policy explains the standards that guide this review.
3. Add the right level of review
Some topics carry more risk because they involve laws, deadlines, mortgage program rules, tax issues, financial consequences, or other high-impact decisions.
Those topics may receive added review before publication.
When a qualified professional reviews a page, we aim to identify the reviewer and review date on the published page.
The level of review should match the importance of the subject.
4. Publish and keep it current
Publication happens after the required review is complete.
Important pages may show details such as:
- who created or reviewed the content,
- when it was last reviewed,
- and when another review may be due.
Review continues after publication.
Mortgage programs, laws, foreclosure procedures, servicer guidance, and government resources can change. When an important source changes, related content may need another review.
How reviewed information supports Help
Some reviewed content and source material can also support answers in Help.
Before information is used in the conversational experience, we review whether its claims and limits are appropriate for that use.
When Help relies on reviewed source material, the supporting source may be shown with the answer so the user can review it.
The conversational explanation may add context, while the source remains the basis for important factual claims.
Learn more about how Short-Sale.com uses AI →
Some answers need outside confirmation
A mortgage servicer, court, government agency, housing counselor, attorney, tax professional, or another qualified professional may control the final answer to a question.
When that applies, we identify the right place to confirm it.
The goal is to make clear:
- what is known,
- what may vary,
- and what still needs to be confirmed.
Updates and corrections
A page may be reviewed again when:
- a supporting source changes,
- new guidance becomes available,
- a scheduled review is due,
- or someone reports information that may need another look.
When we find a material error or outdated information, we update the content as needed.